Help & FAQ

How do I make changes to my order?

If you need to arrange/rearrange your order please contact us. For all other requirements please contact our Customer Services team on +44 0800 01 49 680.

Do you sell 4’0″ or 2’6″ beds?

Yes, we have several models that are available in 2’6″ and 4’0″ sizes. Look out for beds on our website that have these size symbols.

SS – ‘small single’ (2’6″ bed) SD – ‘small double’ (4’0″ bed).

We also have several models available to order through our website or directly at out warehouse.

Do you sell special size beds?

For corporate or business customers, please get in touch for more information. Currently we do not sell special size beds directly to consumers.

Do you sell Sofa beds or Futons?

We currently have a range of sofa beds available to purchase online or at our warehouse along with many more modern, contemporary and traditional furniture to come.

Which payment methods do you accept?

We accept the following Credit Cards and Debit Cards, Mastercard, Visa Credit, Visa Debit, Switch, Solo, Electron, JCB, PayPal and International Maestro.

Can I pay by any other means than card?

We accept all major UK credit and debit cards as well as PayPal. However, if you contact us you can also purchase by Cheque and Postal Order however we are unable to ship your items until these have cleared (usually around 7-10 days).

When I place an order, what happens next?

You will receive a confirmation e-mail within 24 hours with your order details, and as soon as your goods are available we will contact you to arrange delivery. There is no need to chase your order and if the delivery should extend longer than the lead time given we will usually contact you.

Can I order from a real person rather than online?

Yes, if you ring our contact number +44 0800 01 49 680 between 9am & 6pm Monday to Friday, 9:00am & 4.00pm Saturdays & Sundays – closed, one of our customer service team will be only too happy to take your order over the phone. Alternatively, you can purchase in the old fashioned way by visiting our warehouse.

Is your site secure?

Please don’t worry about sending your credit or debit card details via our website. All transactions are totally secure because all the details that you send to us are encrypted and sent across a secure connection. You can see that the checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser. The encryption technique we use is standard for e-commerce and is certified by Sage, the world’s most respected certification body for Internet firms. This means that the information you send us cannot be read by anyone other than the BedzOnline team. If you are still not convinced about the safety of shopping online, but would like to order from BedzOnline, please call our helpline on +44 0800 01 49 680.

Will you pass my details on to anyone else?

BedzOnline guarantee that we will never pass your details to any third party.

How can I check on the progress of my order?

We will contact you to arrange delivery as soon as your ordered goods are available and there is no need to chase your order, if the delivery exceeds the estimated lead time quoted we will usually contact you.

Who will deliver my order?

At BedzOnline we have contracts with certain suppliers to deliver direct ensuring you receive the bed of your dreams even quicker. Currently our couriers are UPS, DPD and Tuffnells.

How much is the delivery charge?

For all large items including divans, bedsteads, mattresses, adjustable, children’s beds and headboards the delivery charge is FREE to your door.

Will my goods be delivered together?

Most of our products are sent by private courier companies which carry out a speedy service however Smaller items such as pillows or duvets will be sent direct to your home by courier or post. We also have contracts with certain suppliers to deliver direct ensuring you receive the product of your choice even quicker.

What days do you deliver?

Deliveries will usually be Monday to Friday. BedzOnline also offer a Saturday delivery service at an additional cost. This excludes Bank Holidays and Public Holidays.

How will my delivery be arranged?

Delivery will be arranged automatically for the next working day, unless you request otherwise. As we operate fast paced transit warehouses, we are unable to hold goods and need to deliver to you as soon as possible. We will also contact you via email outlining clearly all the information you require.

Do you deliver outside the UK?

We do not currently offer a delivery service outside of the UK but we are happy to deliver your order to any shipper or port within mainland England and Wales . Please contact us on +44 0800 01 49 680 to discuss your delivery requirements.

Will you take the bed upstairs?

Delivery is officially to the customer’s home address (i.e. the front door), however the drivers will usually (if requested, and it is practical) deliver to the room of your choice.

Will you assemble the bed?

As our delivery crews are very busy and to keep delivery costs to the absolute minimum we are currently unable to offer assembly on any products.

How do I know it’s a good bed and a good price?

BedzOnline has tremendous buying power to supply the best quality products at the lowest possible prices. We even have our very own Mattress Factory right here in the UK , you simply can’t buy better.

What is your guarantee?

Bedzonline offer a 12 month bed frame, parts and mattress guarantee.

What if the goods are damaged on delivery?

BedzOnline take great care to ensure that your order will be delivered to your door in a perfect condition, however, in the unlikely event that a product you receive is damaged, please call us immediately on +44 0800 01 49 680 to enable us to ensure your complete satisfaction.

Please ensure damaged goods are signed as damaged with the courier and please send us a photo of the damage if possible, this will help expedite the process.